Four employees of Mansfield based business gifts and promotional merchandise company, Pellacraft, have gained industry recognised qualifications.
In an effort to professionalise the industry, the British Promotional Merchandise Association (BPMA), has created a structured training programme that can be integrated into businesses and provide training tools that encourage continuous professional development for people working in the promotional merchandise sector.
Whether students are from a supplier or distributor background, the programme has been created to suit every individual within a business of any size. With education and training firmly on everyone’s agenda for 2017, Pellacraft has taken advantage of the three BPMA courses. So far, four team members have passed the accreditation and we hope that more will be encouraged to follow suit in due course.
Rebecca Coles (Marketing), Shantelle Hall and Louise Henshaw (Sales) have all completed the Trained in Professional Merchandise (TPM) qualification, which is aimed at individuals who have up to three years of industry experience.
Abbi Walkman on the other hand has completed her Certified in Promotional Merchandise (CPM) qualification, which is aimed at individuals who have three to five years’ industry experience.
As part of the course, all individuals have to earn credit points in each of the 14 subject categories, which includes topics such as customer service, decoration, HR/Legal, ethics, marketing and product compliance. After completing each subject category individuals must complete an exam consisting of timed multiple choice questions, in front of a webcam reviewed by an invigilator.
Having now earned their qualifications, the accreditations has placed the girls in a much better position to further understand the needs of our customers and advise on what promotional merchandise will work in different situations.
Pellacraft has been a member of the BPMA for over 25 years, so it is very important to us that we do everything in our power to continue the progress made by our staff and continuously deliver the exceptional level of customer service for which we have become renowned.
Sam Pella, Director at Pellacraft commented, “I am delighted to see that the dedication and hard work has paid off for the girls resulting in them earning BPMA qualifications. The educational programmes are a fantastic way to learn the fundamental aspects of the promotional industry. Our business has grown significantly over the past 12 months, and this further proves that we are committed to continuously developing and providing our customers with the best possible service.”
For more information on the BPMA accreditations you can visit their website https://bpma.co.uk