Bigger, better EPOS training and customer support are at the heart of CSY Retail Systems’ new centre in Nottingham, following the Electronic Point of Sale specialist’s move to larger premises.
“EPOS is increasingly at the heart of retail businesses. By linking everything from stock control management to accounts software to customer loyalty schemes, EPOS helps stores to sell smarter. That means customers need ongoing advice and support to get the best out of their software,” says Ross Pierrepont, Managing Director of CSY Retail Systems.
“We’re already supporting some big names in retail, so the time was right to move to new premises where customers can get all the information and training they need.”
The new offices are located on Daleside Road, right on Nottingham’s new Eco Expressway. The design reflects the same environmentally friendly feel, with showers for staff members who wish to cycle to work, and electric car charging stations for customers and visitors.
The dedicated customer area on the new office’s ground floor includes meeting rooms and training facilities. CSY holds training sessions four times every month, so that customers can send store managers and supervisors to learn more about CSY’s proprietary EPOS system, Vector.
The customer support team is based upstairs, with the CSY helpdesk open 8am – 8pm, 364 days of the year. The offices are also home to CSY’s software development and sales teams.
CSY recently supplied 191 Vector EPOS terminals to Photo-Me’s in-store centres at branches of Asda nationwide and Photo-Me is already using the training centre. “It’s great to help customers like Photo-Me to make the most out of our partnership. We look forward to welcoming many more customers to Nottingham for training and support.”